Chapter 1 General Provisions
Article 1 (Purpose)
These Terms of Use (the “TOU”) are provided to state the rights,
obligations and other related matters applicable to SPACOSA Corporation
(hereinafter, referred to as the “Company”) and the Customer that has
contracted the use of Location information business and the Location
Based Service (hereinafter, referred to as the “Service”) provided by
the Company.
Article 2 (Effect and Change of TOU)
① The TOU is provided to state the rights, obligations and other related
matters applicable to the Company and the Customer in regards to all
customers who use the Service developed and provided by the
Company.
② The TOU shall become effective on the date when it is posted on the service screen, main homepage or other means.
③ The Company may amend the TOU when it deems necessary, and in such
cases, Customers will be notified of such amendments to the TOU with the
effective date and reason for amendments specified through a posting on
the service screen or on the main homepage at least thirty (30) days
prior to such amendments take effect. Notwithstanding the foregoing, any
amendments to the TOU that prejudice obligations or rights of Customers
will be clearly notified by electronic means such as the e-mail
registered by the Customer, memo, agreement pop up when logging in, etc.
or other means including making a notice on the bill.
④ If the Customer fails to expressly refuse the amendment by the
effective date thereof, despite the notification or announcement made by
the Company, it will be assumed that the Customer consents to the
amendment.
⑤ The Customer may cease to use the Service and terminate the Service
Use Contract if the Customer does not consent to the amended TOU. If
there is a specific reason the Company cannot apply the existing TOU,
the Company may terminate the Service Use Contract.
Article 3 (Rules other than TOU)
Any matters not stipulated in the TOU shall be governed by applicable
laws and regulations of the Republic of Korea (“Korea”) including and
without limitation, the Act on Protection and Use of Location Based
Information (hereinafter, referred to as the “Act on Location
Information”), the Telecommunications Business Act, the Act on the
Promotion of Information and Communications Network Utilization and
Information Protection, etc., the Act on Consumer Protection in
Electronic Commerce Transactions and rules prescribed by the Company,
including its detailed policy for the use of the Service.
Article 4 (Provision of Service)
① The Company shall provide Location Based Service including personal
location finding, location finding of the third party, etc. to
Customers. For unavoidable reasons, the Company may change, delay or not
provide schedules and methods to offer each service.
② The Company shall use the personal location information that is
collected through the built-in GPS chip and the means prescribed in the
[Appendix 4] for the service that is provided by the Company.
Chapter 2. Service Use Contract
Article 5 (Effectiveness of Service Use Contract)
① A Service Use Contract will become effective once a potential Customer
consents to the TOU for Service by selecting "I agree" or by checking
"I agree" on a written application form and signing the form.
② The Service Use Contract will become effective once the Company
approves the application for the use of Service for the Customer
described under Article 6.
Article 6 (Application for the Use of Service)
Customers can apply for the Use of Service by writing down or providing
the following details via wired / wireless Internet or other means
separately designated by the Company.
1. email
2. Name (Nickname)
3. Mobile Phone Number
4. USIM Serial Number
5. Device Number
6. Other matters required by the Company
Article 7 (Approval and Restriction of the Application for the Use of Service)
① The Company may approve the application for the use of Service of
Customers except for the cases in Section 2 and 3 of this Article.
② The Company may postpone the decision to approve the application in any of the following cases:
1. In case there is a of lack of facilities used for the Service
2. In case the Service cannot be provided from a technology perspective
3. In case the Service may affect other services of the Company
4. In case it is difficult to approve the use of Service due to other reasons
③ The Company may refuse to approve the application for the use of Service in any of the following cases:
1. Application is made using a false name or the name of another person;
2. Application contains false information in the required customer registration information;
3. Application disrupts social stability, order or social norms;
4. Application fails to meet the requirements for the use of Service stipulated by the Company.
④ The Company may limit, stop or terminate the use of Service by a
Customer if it later recognizes that the application for the use of
Service by a Customer is applicable to any of the cases in clause ③ of
this Article.
Article 8 (Change of Information on Service Use Contract)
The Customer shall update his/her information immediately upon the
change of conditions through wired / wireless Internet or other means
designated by the Company.
Article 8-2 (Level of the Service)
① The Service is available 24 hours a day, 7 days a week, as a general
rule. However, the Service may be suspended temporarily for reasons
related to the Company’s business or technological issues, or for a
certain period of time prescribed by the Company for management
purposes. In such cases, the Company shall notify the Member of the
details in advance or thereafter.
② The location information may include errors in accordance with the
level of applied technology.Company shall not held responsible for
errors that fall within the scope of acceptable tolerance in the sense
of current technology.
Article 8-3 (Change and Suspension of Service)
① The Company may restrict, change or suspend the Service, in whole or in part, in any of the following circumstances:
1. When restriction, change or suspension is necessary due to the
maintenance of infrastructure, including repair of equipment/facilities
for the Service;
2. When normal operation of the Service is interrupted by power
failure, breakdown of equipment/facilities, congestion of usage, etc.
3. When it is not possible to maintain the Service due to various
conditions, such as expiration of the contract with a service provider or legal obstacle; or
4. When it is not possible to maintain the Service due to force
majeure accidents, including natural catastrophe, national emergency,
amendments to legislations, decision, disposition and order of the
government, etc.
② In the event that the Company suspends the Service under Section 1 of
this Article, the Company shall notify the user of such events or post
an announcement online like homepage, service screen via Internet, etc.;
provided, however, that the requirement to provide prior notice is
inapplicable when such prior notice is impossible due to suspension of
the Service caused by reasons beyond control of the Company, the Company
shall notify the user thereafter.
Article 8-4 (Obligations of Customer)
① A Customer shall not conduct any of the following when using the Service:
1. Filling in a false information or providing them to the Company
when applying for or changing conditions of the use of Service
2. Defamation of others or causing any damages to others
3. Distributing information, text, image, voice that includes
contents which disrupt social stability, order or social norms to
others
4. Registering or distributing corrupted codes infected by computer
viruses which may cause malfunctioning of equipments / facilities used
for the Service or damage information, etc.
5. Forging a false identity or falsely presuming relationship with others
6. Conducting any other illegal or unfair acts such as interfering
with the company's business or not complying with the TOU, applicable
regulations, guidelines or notice
② A Customer shall pay the fee in accordance with the Contract of Use of
Service until the appointed day, and shall notify a change of billing
address and contact.
③ A Customer shall provide and register required information according
to the existing facts, and shall immediately update them if any change
occurs.
④ The Company shall not be liable for any consequences occurred by
failing to make timely notice of change of personal information or to
update personal information, not complying to clause ② or ③ of this
Article. The Company may restrict, change or suspend the Service in the
event that the Customer conducts anything stipulated in clause ① of this
Article.
⑤ A Customer shall notify and obtain consent from the person of whom the
location information will be collected and the Company shall not be
held responsible for any problems caused by failing to acquire explicit
consent from the carrier of the GPS tracker.
⑥ When the Service period and Basic Maintenance period expire, the GPS
tracker will be frozen, or cease to operate. If the Customer freezes the
device for more than 2 times within a year or accumulative period of
freezing within a year exceeds 180 days, the usage of the device will be
automatically closed, and closed device cannot be reused for the
service.
⑦ A deactivated device can be reactivated by purchasing network
maintenance fee or Gper service period. It can take up to 10 working
days before the reactivation after purchase of the service period, and
those period for processing the deactivation will not redeemed.
Article 8-5 (Service Charges)
① “Service Charge“ refers to the charge which the Customer pays for the Service.
② Service Charge also includes the payment for the services which the
Company needs get to deliver the charged services to the customers such
product sales service, etc. Services are provided for free unless
otherwise indicated. In the event that the Customer uses charged
services, the Company provides applicable services after encouraging the
Customer to agree with the charged service and payment.
③ Paid services are charged with the virtual currency called ' Heart ' ,
and the validity of the virtual currency 'Heart ' is five years, after
which the currency expires automatically.
④ Virtual currency 'Heart ' is only refundable within 7 days from the
day of purchase, to the one who had charged ‘heart’ for oneself. One
must submit required certification and documents for the refund.
However, the payment fee of 10% will be subtracted.
⑤ If you want a refund the purchased service items that you paid with ‘
Heart ’, exclude the amount calculated on a pro rata number of days with
item price and refund with the ‘ Heart ’, if you purchased package
goods that are applied with the dicsount rate of the various items,
refund will be with the ‘ Heart ’ exclude the obtained profit by the use
of the service.
⑥ Service fee refers to the service charge paying for the cost to use
the network and for the service to collect the location information
return it to the user.
⑦ Basic Network fee refers to the cost to maintain the device
operational, not including the cost to collect GPS location information.
⑧ The service can be subscribed, in which case the payment is made on
the 1st every month and the service period is extended one month
automatically.
⑨ “Add Friend Service Fee” refers to the fee to add and monitor a person, which can be paid by auto-subscription, in which case the fee will be charged every one month and to usage period will be extended by one month.
⑩ Terms and Conditions of Service Charges are as [Annex 3]
Article 8-6 (Enterprise Service fee)
① “Enterprise Service Fee” refers to the charge which the Enterprise Customer pays for the Service.
② The cost of using Enterprise Services shall be chargeable by default
and the enterprise can have free period for the initial installation.
③ When the contract is terminated in the middle of the contract period,
charges will be calculated on a pro rata base and be refunded.
④ Terms and Conditions of Service Charges are as [Annex 3].
Article 8-7 (Method of collecting location information)
① The company also collects GPS data and personal location information
through means listed in [Annex 4] with GPS chip embedded devices.
② When the company changes the method of collecting personal location
information, the company is responsible to make a notice to the
customers either through public announcement, such as one at the webpage
or through personal notice. However, the company can make an ex post
facto notice upon a contingence uncontrollable by the company.
Chapter 3 Rights of Body of Personal Location Information
Article 9 (on the Use of Location Information of Customer)
① The Company shall obtain consent from the entity of personal location
information in advance, if it uses the information to provide service.
② Even if the subject of the personal information consents to the clause
stipulated in the clause ① in this Article, the subject may still hold
his/her decision to consent to some part of the TOU.
③ IThe consent of providing personal location information is
automatically made when the subject of the personal location information
invites a 3rd party as a member of the group to which the subject
agrees to provide information to pursue the safety or to prevent loss of
important property.
④ Whenever the company provides the personal location information to a
3rd party as described in clause ③, the subject must be notified to
whom, when, and why it was provided. Even when the subject of the
personal location information consents to provide one’s personal
information to a 3rd party according to the process stipulated in clause
① and ③, the subject may still suspend one’s decision to consent on
providing the information on a certain purpose, to a certain users, or
at a certain usage.
Article 10 (Limitation on Use and Provision of Personal Location Information, etc.)
The Company shall not provide a third party with neither the personal
location information of a Customer nor history of providing such
information to a third party for any reason beyond the scope as
specified in the Terms of Use for Location Based Service in accordance
with clause ① and ③ of Article 9, except for cases where the Company has
obtained consent from the subject of personal location information or
that fall within the category of the following cases.
1. If the information is required to confirm the provision of location service to settle the membership fee.
2. If the information is required for a statistical survey, academic
research, or market survey and it is guaranteed that personal
information will be processed in a form inaccessible by unauthorized
persons before it is transmitted to a third party.
Article 11 (Rights of Subject of Personal Location Information)
① The subject of personal location information ("The Customer") may
withdraw his/her consent to the use and collection of Personal Location
Information by the Company as a whole or in part in accordance with
clause ① and ③ of Article 9 at any time.
② The Customer may request the Company to temporarily stop to collect
and use Personal Location Information at any time. In that case, the
Company shall not reject the request of the Customer and should take
appropriate technical measures.
③ The Customer may request the Company to have access to or to be
informed of any of the following information and request a correction on
those information when those data have errors. The company shall not
reject the Customer's request without just reason.
1. Information on confirmation of the use and provision of Personal Location Information
2. Information on the reasons and details for providing Customer’s Personal Location Information to a third party
④ The Company shall discard all evidential materials that confirms
Customer‘s consent to the use and provision of personal location
information (when the Customer withdraws his/her consent in part, only
relevant materials will be discarded) when the Customer withdraws
his/her consent to the use and collection of Personal Location
Information as a whole or in part according to the clause ① of this
Article.
⑤ The subject of personal location information may make a request to
exercise his/her right as stipulated in clause ①∼④ by personal visit,
phone, Internet, etc.
Article 12 (Rights of Legal Representative)
① When the Company uses or provides Personal Location Information of a
child under the age of 14 in accordance with the clauses ① and ③ of the
Article 9 or the Article 10 (including the case where the subject
intends to provide the information to a third party designated by the
Customer), the Company shall obtain consent from his/her legal
guardian.
② The Company shall obtain consents from both a child under the age of
14 and his/her legal guardian when it provides a third party with the
personal location information of the child under the age of 14 or
history of providing such information to a third party for any reason
beyond the scope as specified in the Terms of Use for Location Based
Service, except for the following cases.
1. If the information is required to confirm the provision of location service to settle the membership fee.
2. If the information is required for a statistical survey, academic
research, or market survey and it is guaranteed that personal
information will be processed in a form inaccessible by unauthorized
persons before it is transmitted to a third party.
③ In accordance with clause ① of this Article, clause ② of Article 9 and
Article 11 of this TOU are applied when the legal guardian of a
Customer under the age of 14 consents. In this case, the legal guardian
is regarded as the subject of the Personal Location Information.
Article 13 (Use of Location Information for Protection of children under 8 years of age)
① The Company assumes user’s consent if the legal guardian of a person
that falls into any of the following categories (hereinafter, referred
to as “Child under the age of 8 etc”) consents to collection, use and
provision of Personal Location Information to protect the Child under
the age of 8 etc:
1. A child under the age of 8
2. A person adjudged incompetent
3. A person, with mental disability as defined in the Article 2,
clause 2, No. 2 of the Act on Welfare of the Disabled, who can be
defined as “severely disabled“ according to the Article 2, No.2 of the
Act on Promotion of Hiring the Disabled and Occupational Rehabilitation
(applicable only to a person registered as disabled according to the
Article 32 of the Act on Welfare of the Disabled.)
② The legal guardian of a child under the age of 8 etc. in the clause ①,
refers to a person practically protecting the child under the age of 8
etc. in any of the following cases:
1. Legal representative of a child under the age of 8 etc. or a
guardian as defined in the Article 3 of the Act on Guardianship of
Underage Person Residing in Protection Facility
2. Legal representative of a person adjudged incompetent
3. Legal representative of a person referred to in clause ①, No. 3
of this Article, a superintendent of residence facility for the disabled
(only facilities established and operated by the state or local
government) as stipulated in the Article 58, clause 1, No. 1 of the Act
on Welfare of the Disabled, a superintendent of social rehabilitation
facility (only facilities established and operated by the central or
local government) as stipulated in the Article 3, No.4 of the Act on
Mental Health, or a superintendent of mental nursing facility as
stipulated in the Article 3, No. 5 of the Act on Mental Health
③ In accordance with clause ② of this Article, the Article 9 and the
Article 11 of this TOU are applied when the legal guardian of a Customer
under the age of 14 consents. In this case, the legal guardian is
regarded as the subject of the Personal Location Information.
Article 14 (Notification to the Customer whose Location Information is Provided to Third Parties)
① Whenever Customer’s Personal Location Information is provided to a
third party designated by the Customer, the Company shall promptly
provide the Customer through SMS to the telecommunication device
collecting the location information with the information regarding to
whom, when, and on what purpose the information was
provided.
② The Company shall notify the Customer through the mobile phone
specified by the Customer, or through the e-mail in any of the following
cases.
1. In the case that the telecommunication device which collected
Personal Location Information does not feature SMS, voice or video
receiving functions
2. In the case that the subject of Personal Location Information has
requested the Company in advance to notify him/her by an email or a
telecommunication device other than telecommunication device collecting
Personal Location Information.
③ When the Company, as part a service to a business enterprise, needs to
provide personal information to a third party, the Company shall notify
the subject of the location information that the information will be
collected, used, and provided to a third party and obtain consent of the
subject to the collection, utilization, and provision of the
information.
Chapter 4 Legal Basis on Retaining Record of Collection, Usage, and Provision of Location Information and the Retaining Period
Article 15 (Retention and Disposal Of Personal Location Information)
① The Company shall automatically record the data related to the
collection, usage and provision of Personal Location Information of
Customers on its location information system on the bases of Article
16, Seciton 2 of the Act on Protection and Use of Location Information
for the purpose of calculating service charges and handling customer’s
claim
② The Company shall keep the data related to the collection, usage and
provision of Personal Location Information of Customers on its location
information system for 6 months from the time of the collection and
should discard all other personal location information right after the
day of collection. However, the Company may preserve the data related to
the collection, usage and provision of Personal Location Information of
Customers when it is needed to according to The Basic Law for National
Taxes, the Corporate Tax Act, The Act on Value Added Tax and other
related laws.
③ As for the Customer’s Personal Location Information, the Company may
keep the information for 6 months when it is deemed necessary to retain
to calculate service charges or the handle customers’ claims, in which
case the information shall be discarded after the period of 6 months.
Charter 5 Details of Location Based Service
Article 16 (Service)
① The Company provides the following services.
1. FAMY (www.myfamy.com) Web Service and Mobile Web Service
2. FAMY (www.myfamy.com) Smart phone Application
3. CATCH LOC(www.catchloc.com) Web Service & Mobile Web Service
4. CATCH LOC(www.catchloc.com) Smart phone Application
5. Gper(www.gper.me) Web Service & Mobile Web Service
6. Gper(www.gper.me) Smart phone Application
7. I AM HERE WHERE ARE YOU Smart phone Application
② The Company provides the following services by using location and status information provided from Customers
1. Displaying location information of Customers who consent to the use of personal location information
2. Displaying location information of Customers who consent to the
use of personal location information on a map and list screen
3. Displaying on a map and list screen locational paths of Customers who consent to the use of personal location information
4. Making a silent call to Customers who consent to the use of
personal location information according to location and status
information of Customers
5. Displaying information of location devices (ex. Beacon, Wi-Fi devices etc.) near the Customers’ smart phones
6. Displaying location information that are transmitted through the GPS Tracker of the Customers
③ The Company provides smart phone application service, location based
web service and mobile web service to location based businesses.
Chapter 6 : Customer protection
Article 17 (Establishment of dedicated team for the protection of customer information)
① The Company shall organize and operate dedicated customer protection
team to handle VOCs to protect customer's information and provide stable
service to Customers.
② The Company shall designate at least one dedicated employee from the dedicated team to protect Customers and handle VOCs.
Article 18 (Customer information protection method)
① The Company shall not disclose the customer information to anyone but
the Customer him/her self except for the following cases;
1. If stipulated by Telecommunication Act or Other Acts.
2. If requested by KCC(Korea Communications Commission) or KCSC(Korea Communications Standards Commission)
3. If requested by a government agency on the purpose of criminal investigation conducted on the basis of the applicable law.
② A Customer may request the Company to access his/her information and
the history of providing his/her information to others in accordance
with clause ① of Article 30 in the Information and Communications
Networks Act.
Article 19 (Customer complaints process procedure)
① If a Customer raises objectively, physically, and technologically
legal complaint to the Company, the Company shall handle the complaint
at the earliest possible and the compensation related to complaint
should be made according to the Article 21.
② The Company shall try its best with its dedicated customer protection
team to prevent recurrence of complaints defined in Article 1.
③ The detailed manners of handling customer’s complaints are described in [Appendix 5]
Article 20 (Oblication of the Company in the event of the Service termination or suspension)
① In the event of partial or complete termination of the service due to a
technical or managerial reason, the Company should notify clients 30
days prior to the day of termination or suspension of the service
through App push, banner message, or other means possible and should
post an announcement at Company website(www.spacosa.com).
② When making a notification of the suspension or termination of the
service as stated in the clause ①, the Company shall not be held liable
for the problems generated by the customer having his/her App push
message off.
Article 21(The scope and the payment of Indemnification)
① The Customer may claim for any damages caused by the Company's
violation of the Article 15 or 26 of the Act on Protection and Use of
Location Based Information.
② If the company fails to deliver the service to a Customer for more
than 3 consecutive hours or for more than 6 hours in total for 1 month,
the Customer can claim for a compensation of the fees equivalent to 6
times the duration of service failure. (the duration of service failure
will be counted from the earlier moment between the time the Customer
made a notice to the Company about the failure and the time the Company
recognized the failure) Exceptions to this rules are the cases caused by
natural disasters or acts attributable to the Customer as stated below;
1. In the case of an event of any force majeure or national emergency.
2. In the case of failure to provide service due to technological
limitations of telecommunications to reach certain geographic regions,
alteration of geographic landscape, or interference of radio wave etc.
3. In case the failure is attributable to the Customer.
③ The Customer shall indemnify the Company for any damages caused by
his/her unlawful acts or breach of the TOU in the course of his/her use
of the Service.
④ If The Company was informed of the failure of the service by the
Customer, the Company shall take action to resume its service and notify
the Customer when the service is recovered.
⑤ The Company shall manage a VOS log or establish a system to keep
record of details of failure and measures, such as failure time, time of
notification, countermeasures taken for restoration, time of recovery
and others.
⑥ The Customer shall provide the Company with the reason and the
estimate amount for restitution by letter, e-mail, phone, or message
through the Company website.
Article 22 (Dispute Resolution)
① A settlement for any dispute between the Company and the Customer
regarding the Service shall be negotiated in good faith between them to
seek an amicable resolution.
② The Company can bring the case to Korea Communications Commission for
mediation on the basis of the Article 28 of the Act on Protection and
Use of Location Based Information, when a dispute between the Company
and a Location Based Service provider cannot be resolved through mutual
arrangement, and request the Personal Information Dispute Coordination
committee for mediation of a dispute between the Company and the
Customer according to the Article 43 of the Act on the Protection of
Personal Information.
Article 23 (Limitation of Liability)
① The Company shall not be liable for any failure to provide the Service when the failure is caused by any force majeure event.
② The Company shall not be liable for any interruption of the Service
when the interruption is caused by a reason attributable to the
Customer.
③ In no event shall the Company be held responsible for any loss of
expected earnings of the Customer by using of the Service.
④ The Company shall not be liable for any failure to provide the Service
due to technological features such as unpredictability of blind spot
due to diffraction of radio wave and necessity of constant maintenance
of the equipment for performance improvement.
Chapter 7. Others
Article 24 (A Person in Charge of Location Information Management)
① The Company shall designate a person who can take full responsibility
to properly manage and protect location information and handle Customer
complaints as a person in charge of location information management.
② The person in charge of location information management is a team
leader of the department in charge of provision of Location Based
Service, and its details are same as Appendix 2 as below.
[Supplementary Provision]
(Effective Date) This TOU shall become effective as of July 30, 2013.
(Effective Date) This TOU shall become effective as of October 23, 2014.
(Effective Date) This TOU shall become effective as of August 7, 2015.
(Effective Date) This TOU shall become effective as of March 16, 2016.
(Effective Date) This TOU shall become effective as of June 30, 2016.
(Effective Date)This TOU shall become effective as of January 9, 2017.
(Effective Date)This TOU shall become effective as of September 30, 2017.
(Effective Date)This TOU shall become effective as of May 30, 2018
(Effective Date)This TOU shall become effective as of July 11, 2018
(Effective Date)This TOU shall become effective as of June 10, 2019
(Effective Date)This TOU shall become effective as of February 27th, 2020
[Appendix 1] *Contract of the Company *
Company Name : SPACOSA Corporation
E-mail : support@spacosa.com
[Appendix 2] *Person in charge of location information management *
Company : SPACOSA Corporation
E-mail : support@spacosa.com
[Annex 3] *Service charges and conditions*
1. Service Fees for Company
Standards | Price |
---|---|
Collect & share the location of a fixed target | Montly US 10$ / target |
Collect & share the location of unspecified target | Montly US 10$ / 50,000 Query |
Option | Price |
---|---|
Use API | Monthly US 3$ per device (VAT not included) |
Use SDK | Monthly US 500$ / APP |
Use Beacon | Contact Us |
Full Customization | Contact Us |
GPS Tracker | Contact Us |
2. Service Fees
Product | Description | pre-paid fee |
---|---|---|
GPS Tracker | Through the device using a GPS, the collected location information is provided to a mobile phone , web , etc. - SOS function |
Including Service fee and data charges Subscripction available (automatic payment) - Standard Monthly US 5$ (VAT not included) - Global 3G Monthly US 9$ (VAT not included) Prorated according to the period |
Basic Network Fee | Network fee to keep the device online | US 1$ (VAT not included) |
Safety zone service | Service to set a safety zone and notify the entry and exit of the device in and out of the zone. | Monthly US 5$ per month(VAT not included) |
Add Friend Service | Add and monitor one more person | Supports Auto-subscription - KW 4,000/month (VAT excluded) |
[Annex 4] How to collect location information
The company provides and collect the location information in the following manner .
Description | Collecting and Delivering Process |
---|---|
Location information using the base station | The method is to transfer the collected cell id , lac , mcc , mnc such to the location server, and notice the pre-calculated location to the location server |
Location information using the Wi-Fi | The method is to transmit the collected WiFi Mac , signal strength, etc. to the location server, and notice the pre-calculated location to the location server |
Location information using the GPS | The method is to capture the GPS satellite signals and to calculate the location by triangulation measurement |
Location information using the BLE Device | Mobile : The method is to measure the location of the BLE Device based on the location of the local area of the BLE Device user Stationary : The method is to measure user’s location around the area based on location information of the fixed BLE Device which is set in advance |
[Appendix 5]
Customer VOCs handling procedures are as follows.
VOC type | procedure | measure | duration |
---|---|---|---|
Payment |
1) Receiving VOC through E-mail, CS center. 2) Determine person in charge by VOC type 3) Determine countermea sure and general direction to handle the problem 3) Notify Customer (Phone or Email) |
Basic principle is solving the problem within 3days and explain the cause within 2 days, if this is not possible, provide rational reason to the Customer. | within 3 days |
Product Delivery | Basic principle to deliver the product within 2days, if not possible, provide rational reason to the Customer. | within 2 days | |
Faulty Product | Confirm the product is faulty and replace the product. | within 3 days | |
Network Quality problem | Share the reported problem with Network Telecommunication company and coordinate to solve the problem. if improvement is practically difficult, provide rational reason to the Customer based on the opinion from the Telemecommunication Company. | within 7 days |